"When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.“


-Daniel Goleman

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When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.

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"A little girl who finds a puzzle frustrating might ask her busy mother (or teacher) for help. The child gets one message if her mother expresses clear pleasure at the request and quite another if mommy responds with a curt 'Don't bother me - I've got important work to do.'"

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"I wasn't privy to all of the intelligence that was coming in about Guatemala, but I did see the traffic that was coming in from Guatemala City, because it was very relevant to me, and of course I exchanged what I had with the chief of station in Guatemala City."

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"Foreign Ministry guys don't become agents. Party officials, the Foreign Ministry nerds, tend not to volunteer to Western intelligence agencies."

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"We had periodic crises in this country when the technical intelligence didn't support the policy. We had the bomber gap, the missile gap."

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"The resistance of policy-makers to intelligence is not just founded on an ideological presupposition. They distrust intelligence sources and intelligence officials because they don't understand what the real problems are."

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"There are so many things a large intelligence espionage organization can do to justify its existence, that people can get promotions for, because it could result in results."

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"Our Soviet espionage efforts had virtually never, or had very seldom, produced any worthwhile political or economic intelligence on the Soviet Union."

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