"How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?“


-Simon Mainwaring

posted in experience


How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

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"It evolved from my experience in the fifties, growing up during the McCarthy era, and hearing a lot of assumptions that America was wonderful and Communism was terrible."

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"I feel responsible that everyone has a really wonderful experience and to do the best work possible, and to always know my lines and to always be on time and to bring a level to the show in terms of quality that other people will follow."

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"Acting is not a mystery. There's nothing that I know that other actors don't know. We all act, we're all actors, we all know the same thing. The only thing that separates us is experience."

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"Many children are natural fantasists, I think, perhaps because their imaginations have yet to be clobbered into submission by experience."

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"I got pregnant at 40 by surprise. It's funny, because when we found out we were pregnant, I said, 'Okay, let's experience that.' You just have to just go with it because it's rare."

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"At our best, it's a good experience but we do 22 episodes a year, so there are some clunkers."

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